Leave Your Mark: How To Use Your Emotional Intelligence To Make A Difference With Jay Williams beauty industry customer experience emotional intelligence empathy salon leaders social comparison Feb 21, 2021

Stylists are, more often than not, empaths. Their acuity when it comes to emotional intelligence carries unlimited potential in making a difference in customers and even in the world, but it often gets underplayed and underappreciated. For years, speaker, entrepreneur and industry thought leader,...

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The Greatest Showman With Shears: Making Hairdressing An Unforgettable Experience With Robert Cromeans beauty industry client satisfaction customer experience hairdressing business hairdressing experience hairdressing legend Jan 24, 2021

You don’t have to be Morrissey’s hairdresser on fire to be successful in this business, especially in this time where we’re seeing drastic changes that can make or break your salon. The greatest names in the industry know for a fact that the secret lies in making hairdressing an...

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